Returns & Exchanges

At The Savanna, we take pride in the quality of our authentic food products; if your order arrives damaged or incorrect, we offer a 14-day return window for unopened items to ensure your satisfaction.

1

Contact Support

Send an email to our support team with your order number and photos of the items you wish to return or exchange.

2

Receive Authorization

Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible perishable goods.

3

Pack Your Items

Securely package the unopened products in their original shipping box to prevent damage during transit back to our warehouse.

4

Refund Processing

After we inspect the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing